Support
How can we help?
Our engineers answer every request. Write to us about billing, server access, incidents, your project or anything else.
- [email protected]
Email
Best for billing, contracts and detailed requests.
- @nodespec_support_TODO
Telegram
Fast answers and incident updates.
Response time
Within 24 hours for every request. Customers with an SLA get the response time set in their agreement.
Frequently asked questions
How do I pay for services?
Servers, monitoring and support are invoiced monthly. Development projects are billed by milestones agreed in the estimate. You can pay by bank transfer or card.
Can I get a refund?
Yes, under the conditions in our Refund Policy. In short: you can cancel a new server order before deployment for a full refund, monthly services can be cancelled at the end of any billing period, and prepaid development milestones that have not started are refunded.
What does the SLA cover?
The SLA sets the monthly uptime we guarantee for your servers and services, our response times, and the service credits you receive if we miss them. The exact figures are written in your agreement.
How do I access my server?
After deployment you receive SSH access with your own keys and access to the control panel. For managed services we can give you dashboards and logs instead of full root access.
How long does deployment take?
A standard server is ready in about 15 minutes. Custom configurations, migrations and clusters are scheduled in the project plan.
How does a development project work?
We start with a short call and a written estimate. Work is split into milestones, each ending with a demo and your acceptance. After launch we can support and host the product.
What happens during an incident?
Monitoring alerts our on-call engineer, who starts work immediately. You get updates in Telegram or by email until the issue is resolved, followed by a short incident report.
How do I delete my account and data?
Email our privacy address from the email linked to your account and ask for deletion. We confirm and delete your data as described in our Privacy Policy.